ArcelorMittal Gent has developed a mobile app to provide customers with real-time information on their purchases – an important service differentiator for ArcelorMittal, enabling us to better align our processes with those of our customers.
The app – currently being trialed by several ArcelorMittal Gent customers – is the result of collaboration between internal and external stakeholders in the shipment process. It was created to meet customer demand for precise data on the shipment and delivery timing of their materials.
The app brings multiple benefits
Stakeholders who use the app, including order managers, transport dispatchers, sales people and customers, have access to real-time updates via the mobile app or dedicated website. The service provides half-hourly updates, including data visualisation via Google Maps, on the location of the shipment and the expected delivery time – based upon real-time traffic information.
The platform uses the GPS location and the planning data of trucks and other modes of transport to show current location and updated time-of-arrival. This approach provides full transparency when it comes to routing and actual location. For trains, the data is automatically sent to ArcelorMittal every time a railway station is passed. For ships, the update is delivered via transponders.
Once testing is completed, the app will be rolled-out to ArcelorMittal Gent customers later this year, with 90 percent of all departing transports expected to be incorporated into the app by the end of the year.
Initial feedback has been positive and our automotive team is currently promoting the app to customers via demonstrations and information sessions.
Download the app via iTunes, Google Play, or via the SteelUser customer information portal.
Pictures: ArcelorMittal, Shutterstock - Goritza