Ever wanted to know more about a particular product from ArcelorMittal Europe – Flat Products? Or where to find the latest edition of our eUpdate client magazine? Who to contact for more information? Why not ask Steely, the brand new chatbot from ArcelorMittal Europe – Flat Products? He’s available now from every page of the Flat Products website – flateurope.arcelormittal.com, in the bottom right corner.
Steely is integrated into ArcelorMittal’s digitalisation strategy for the future. The beta version of the chatbot is your opportunity to test the tool and provide feedback. We’ll use your comments and suggestions to make Steely even more responsive to your needs.
The chatbot is currently an interactive list of frequently asked questions (FAQs). That means it doesn’t know the answer to absolutely every question – yet! But don’t worry. If Steely can’t find the answer, he’ll collect your email address and ask a human to investigate and get in touch with you. We follow Europe’s new GDPR regulation to protect your information. Any data we do collect is stored anonymously and is only kept for 60 days.
How to ask Steely a question
To use Steely, simply click on the icon in the bottom right of any page on flateurope.arcelormittal.com, and choose an option from the menu. You can ask Steely about the following topics:
At the moment Steely can only speak English. But he’s ready and willing to learn.
How to use Steely to get information about a product
It’s easy to ask Steely for more information about a product from ArcelorMittal Europe – Flat Products. Let’s use Relia® as an example:
Let’s try another example – you need a contact in Germany for bars and rods: